Privacy Policy

This Privacy Policy („Policy“) aims to inform you about the processing of your personal data („Personal Data“) by oozmi („oozmi“, also referred to as „we,“ „us,“ or „our“) and applies to the use of services, products, software, and offers („Services“) that we provide to you. By entering into an agreement with us regarding the use of our Services, you agree to this Policy.

1. Introduction

We respect your privacy. Therefore, we process, handle, and protect your Personal Data with the utmost care. During the processing of Personal Data, we adhere to the requirements prescribed by laws and regulations, such as the General Data Protection Regulation. In this Policy, we will provide a detailed explanation of how we collect data, why we do so, and what your rights and obligations are. Please read this Policy carefully before using oozmi Services and/or providing any information through them. oozmi is a company registered in Serbia, with its headquarters at Rovinjska 12 in Belgrade.

2. Information we collect from you

We collect information that you give us or that we get from your use of our sites and Services, including without limitation, the following:

• Contact details, including, but not limited to, your name, address, place of residence, postal code, (mobile) phone number and email address.
• Financial data, including, but not limited to, your bank account number.
• Login credentials, including, but not limited to, username and password.
• Information about your use of our Services, including details of your visits to our sites, pages viewed and the resources that you accessed. Examples of information include, but are not limited to, device, IP address, browser information, cookie information, geographic location, and traffic data.

3. How we use your information

oozmi may therefore process your Personal Data for the following purposes:

• To provide our products and/or services to you and/or your company (Performance of a contract, Legitimate interest).
• To execute marketing and related activities (Consent, Legitimate interest).
• To send you (electronic) commercial messages (newsletters) with information about our products and/or services (Consent, Legitimate interest).
• To update, analyze, maintain, secure and optimize our Services and associated technologies and services (Performance of a contract, Legitimate interest).
• To comply with relevant laws and regulations (Compliance with legal obligations, Legitimate interest).
• To inform you of any changes, offers, updates or other announcements about our Services (Performance of a contract, Legitimate interest).
• To provide customer support (Performance of a contract).
• To detect, prevent, and address technical issues (Performance of a contract).

4. Legitimate interest

The legitimate interest of oozmi includes improving and providing our products, services, and websites, as well as informing users about (new) products and services through marketing and sales activities.

If we rely on legitimate interest as the basis for processing, we have conducted a balancing test between our interests and your rights and freedoms to justify this legal basis.

5. Information we share

oozmi respects the privacy of all its users and ensures the confidentiality of your Personal Data. We will not share your Personal Data with third parties, except in the following situations:

• With third-party service providers who perform certain tasks on our behalf, such as email processing.
• In accordance with the law, when we are required to provide data to competent authorities, such as in cases of criminal offenses or threats to public safety.

6. Data security

oozmi has implemented technical and organizational measures to protect your Personal Data. The data is stored in a secure database, protected by technical access controls. However, we cannot guarantee absolute data security, as no system is 100% resistant to unauthorized access.

7. Data breaches

In the event of an unlawful data breach, we will report the incident to the competent authorities and all affected individuals within 72 hours if it is evident that Personal Data has been compromised.

8. Retention periods

Your data will be kept for as long as necessary for the aforementioned purposes or in accordance with legal obligations. After the retention period has expired, the data will be deleted or anonymized.

9. Your rights and choices

In line with our commitments and the applicable laws, data subjects have the following rights:The right of access;

• The right to rectification or correction of your Personal Data if it is inaccurate or incomplete.
• The right to rectify inaccurate data.
• The right to restrict the processing.
• The right to object the processing.
• The right to data portability.
• The right to object to profiling.
• The right to lodge a complaint with a supervisory authority.

If you wish to exercise (any of) these rights, please send an email to contact@oozmi.com (Subject: Privacy). Please note that oozmi may need to identify you in order to process your request.

oozmi will respond to your request as soon as possible. The response time will depend on the complexity of the request and other circumstances. If oozmi denies your request, we will explain the reasons and inform you of your rights.

10. Children

Our services and products are not directed to Children under the age of 18. We do not knowingly collect and/or process any personal information directly from children. If we discover we have received personal information from a child without parental or legal consent, in violation of this Policy, and/or the local applicable laws, we will take reasonable steps to delete that information as quickly as possible.

11. Links, third party websites and social networking websites

Our Services and communications may embed hyperlinks to other websites which are not owned nor controlled by oozmi. We are not responsible for the privacy practices, policies, notices or content of any third party websites, even if you link to them from our Services. Our Policy does not apply to any third party websites. We have no control over the collection, user tracking or any (mis)use of information or data on any third party website. We encourage you to read and understand the privacy practices, policies, notices, and content of any third party website that you visit.

12. Changes in our privacy policy

Please note that this policy might be subject to change from time to time. oozmi reserves the right to change, update, modify, or remove any part of this Policy. If any modifications substantially affect your rights under this policy, we will send you an email where possible. Users will be always duly informed and may decide whether to continue to use our services or not in accordance with the new terms.

13. Disputes

If you have a privacy-related complaint, please contact our legal team at contact@oozmi.com. Most issues can be resolved through direct communication.